Silamir and Salesforce

Silamir, through its Customer Excellence BU, joins forces with Salesforce to offer its customers cutting-edge Data, AI and CRM solutions. Thanks to its in-house expertise, Silamir enables its customers to take full advantage of their investments on the market-leading platform.

Customer Excellence consists in aligning three pillars: the commercial, the marketing and the customer service. Around this core, we make sure the data quality, to the process clarity and robust tools. To activate these levers, we rely on a comprehensive controlled, secure technological platform, while increasing the skills of our teams to guarantee adoption.

When the whole works coherently, the experience becomes fluid and the value is immediately perceptible, for both employees and customers.

Our support is based on Silamir's DNA: design, deploy, anchor.

At Silamir Customer Excellence, we specialize in’Salesforce ecosystem and master a wide range of multi-cloud solutions, enabling us to support you from start to finish with configurations tailored to your business challenges and growth trajectory.

We are Salesforce certified partner, is our reference environment around which we mobilize more than 200 specialists. Salesforce enables us to connect data, customer journeys, business processes and the entire AI/Agentforce layer in a single, scalable architecture.

Whether we're framing a vision, integrating a core model, activating data, deploying generative AI or automating lead-to-cash, we rely on a unified foundation: the Customer 360. This is what guarantees performance, scalability and continuity over time.

In a nutshell Salesforce's expertise is put at the service of transformation, and Salesforce orchestrates it to create measurable, rapid and lasting value.

Salesforce is the world leader in customer relationship management technologies. Salesforce helps companies of all sizes reinvent their business in the world of AI.

How can we help? Thanks to Agentforce, which provides reliable, autonomous AI agents acting on behalf of your employees and customers. With unified data from all your systems, every employee has a 360-degree view of every customer.

Your sales, marketing, commercial and IT teams also benefit from our #1 CRM applications.

Salesforce and Silamir support their joint customers in maximize the potential of Salesforce technologies, by combining customer excellence, digitalization and change management to achieve concrete, measurable results.

• Flash Offer : Evaluate the current situation of the CRM through a flash diagnostic and provide recommendations on actions to be taken (10 days)
• Data Foundation offer : Empower your teams with a ready-to-use Data foundation (8 weeks)
• AI Accelerate offer : Delivering an exceptional user experience and taking it to the next level with Data, AI and agents (5 weeks)
• Performance offer This unified offering combines diagnostics, optimization, data/IA activation and adoption in a single, integrated package. It improves sales performance, data quality, process efficiency and the day-to-day use of Salesforce by teams (8 to 12 weeks).
• Change offer : Accompany the adoption and use of CRM by providing innovative, engaging and ongoing support to users (8 weeks)