- Banking & Finance
- RH
- Business Case
Redesigning the HR process
Start with the employee experience and the HR service offering
The Customer
Banking Group
Background and objectives
- HR services perceived by employees as inefficient and unsatisfactory
- A new HR organization that has yet to find its new operating mode (payroll processes, personnel administration, onboarding, career management).
- Objective: improve HR process performance and employee satisfaction on the HRD service offering
Results
- First employee career paths for HR departments my mobility, my payroll, my training
- New HR processes built around employee career paths and respond to operational irritants
Approach / System
- Start with the operational irritants of "internal customer" employees and HR teams
- Each theme is approached in 3 stages:
- Benchmark and target path proposal
- Building the target process in line with the new experience
- Real-life testing and iterations
- Silamir's multidisciplinary team: HR project manager, consultant, designer
Added value Silamir Group
- Benchmark HR practices other sectors to inspire workshop participants and foster innovation during co-construction workshops
- Ability to quickly design a route or process to work on a tangible version of the target and move beyond the theoretical
- Expertise in leading process and path redesign workshops
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