Why is operational excellence the prerequisite for any AI transformation
Process Intelligence & Agent-Based AI in P&C Insurance
A strategic and operational guide, combining Silamir's field expertise with the technological power of our partners Celonis and UiPath, to understand why Process Intelligence is the essential prerequisite for any serious AI deployment in Insurance. It is designed in two acts: «Process Intelligence in P&C Insurance,» and then «Agentic AI in P&C Insurance.».
Why this guide
Operational performance as the sole variable for sustainable adjustment
A combined ratio of 100 %, a structurally rising climate-related claims rate, regulatory pressure, and competition from natively digital players: rate hikes have reached their limit.
The insurers who will win won't be the ones who deployed AI the fastest, but those who built the foundations for it to truly deliver on its promises.
Who this guide is for
Operational directions, compliance, CIO, transformation
What you'll learn
How to read the reality of your operations
what Process Intelligence really is, and why it's changing the nature of operational management
How to act on the four shocks in the sector
Accident frequency, hidden costs, compliance, AI readiness: four pillars with their concrete levers.
How to build a maturity roadmap
understand why the expected benefits of agentic AI can only be unlocked with a solid grasp of operational reality and process orchestration, made possible with Process Intelligence.
A guide grounded in field reality
This document draws on Silamir's cross-sector expertise in Process Intelligence and agentive AI – with a particular focus on the insurance sector – and on the value propositions of Celonis (Leader in the 2026 edition of Gartner's Magic Quadrant for Process Intelligence) and UiPath (global leader in the RPA market).
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