Customer excellence as the ultimate differentiator.

Customer experience is the ultimate differentiator.

Achieving Customer Excellence requires aligning strategy, orchestrating seamless customer relations and structuring data to turn it into a growth driver.

Silamir can help you master your customer relationships and increase them tenfold. By structuring your data, optimizing your customer journeys and integrating cutting-edge technologies, we enable you to strengthen loyalty, boost the performance of your teams and maximize conversion.

Our conviction: a high-performance customer experience starts with knowledge, amplified by data and AI.

Our Customer Experience approach combines Sales Strategy, Marketing Excellence, Customer Satisfaction and Technological Integration (CRM/Data).

Together, we rethink Customer Experience and Relationships, deploying the right Sales, Marketing and Customer Service tools. This, by harnessing the power of your data and AI as levers for growth and loyalty. .

We support you throughout the value chain to transform customer knowledge into concrete, measurable actions:

1. Framing strategy and customer relations Define performance and experience levers at each touchpoint.
2. Orchestrating data and CRM/Marketing tools centralize customer knowledge and automate relevant interactions.
3. Activating artificial intelligence and agenticity : personalize, anticipate and strengthen customer relations thanks to useful AI agents and real-time insights.

Always with a common thread: ROI measurement and creating concrete impact.

• Rethinking Customer Excellence defining and orchestrating omnichannel customer relations for end-to-end consistency
• Aligning Sales & Marketing teams and structuring processes to maximize efficiency and conversion
• Exploiting customer data capture, cleanse and exploit all data for a 360° vision in real time
• Integrating and customizing CRM platforms to centralize customer relations and history
• Leveraging Analytics, AI and Agentique for offer personalization, attrition prediction and intelligent interaction automation
• Supporting teams in adopting new platforms and working methods
• Speed up delivery and ensure the success of your programs with our 100% Onshore, hybrid or 100% Nearshore offer, that guarantees high availability, industry expertise and optimized time-to-market

Silamir relies on leading technology partners such as Salesforce, Microsoft, Celonis, UiPath to orchestrate the entire value chain around customer excellence.

Reinvent your strategy, strengthen loyalty and empower your teams to orchestrate an enhanced customer experience. Let's discuss your performance drivers.