With connectivity, technology and consumer expectations evolving at breakneck speed, the telecoms and media sectors are at a strategic crossroads. Companies in these sectors are facing major challenges: pressure on margins, convergence of fixed and mobile services, growing demand for personalized experiences, and increasingly intense competition.
Telecoms & Media
Adapting and thriving in an ever-changing industry
Our services
We help companies navigate this complex landscape by providing tailored strategic and operational support to achieve tangible results, whether financial or in terms of customer satisfaction. Our services focus on several key areas:
Transformation and innovation
We help you leverage new technologies, such as 5G, IoT and artificial intelligence, to reinvent your business models and improve operational efficiency. We work with you to integrate digital and analytical tools into your organization, enabling you to transform your operations on a massive scale.
Operational excellence
- Implementation of business process analysis logics from end to end thanks to analytical methodologies equipped with Process Intelligence tools: Lean 6 Sigma, Process Mining, Task Mining, Data Analytics...
- Identify ways to optimize technical excellence, internal/external productivity, customer satisfaction or compliance (reduce lead times, cut costs, eliminate unnecessary process steps, streamline customer paths, identify risky steps, etc.).
- Deployment of improvement solutions: automation (RPA, Low Code, No Code), overhaul of the operating model (reorganization of business lines, team specialization, Make or Buy logic, etc.), training and upskilling, organization reviews, etc.
Customer experience and monetization
In-depth knowledge of your customers is at the heart of our approach. We support you in the creation of superior networks and the development of premiumization strategies that enhance the value of your offer beyond the simple criterion of price. By leveraging data and optimizing your D2C marketing, we help you build customer loyalty while reducing acquisition costs.
Adapting to regulations and markets
We can help you anticipate the impact of new regulations and develop strategies that boost investor confidence. In these uncertain times, we can help you define a clear and convincing strategy, in line with the demands of the financial markets.
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