Customer Excellence
Customer excellence as the ultimate differentiator.
Boost sales performance tenfold with Data and useful AI. Achieving Customer Excellence requires aligning strategy, orchestrating the customer relationship seamlessly and structuring data to turn it into a growth lever.
Silamir can help you master your customer relationships and increase them tenfold. By structuring your data, optimizing your customer journeys and integrating cutting-edge technologies, we enable you to strengthen loyalty, boost the performance of your teams and maximize conversion.
The challenges of CRM and sales performance :
- Customer data that is scattered, incomplete or difficult to use
- A culture and practices that vary from one business or site to another
- CRM processes that don't reflect the day-to-day work of field teams
- Difficulty in measuring business impact
- A portfolio of tools built up over time
- The emergence of AI as an opportunity... but without the foundations to exploit it
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Strategy, Experience and Technology at the service of customer performance
Our conviction: a high-performance customer experience starts with knowledge, amplified by data and AI.
Our Customer Experience approach combines Sales Strategy, Marketing Excellence, Customer Satisfaction and Technological Integration (CRM/Data).
Together, we rethink Customer Experience and Relationships, deploying the right Sales, Marketing and Customer Service tools. This, by harnessing the power of your data and AI as levers for growth and loyalty. .
We support you across the entire value chain to design, deploy and anchor transformations as performance drivers:
- DESIGN STRATEGY & TRAJECTORY
- DEPLOY MECHANICAL PROCESSING
- ANCRER TO ACHIEVE THE DESIRED RESULTS
Deliver a positive, measurable transformation
Customer Excellence can't be decreed, it has to be built over the long term. is the result of an integrated approach combining strategy, technology and human support
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Our areas of expertise
Strategy & Customer Experience
Align sales and marketing strategy with customer expectations to generate competitive advantage.
Customer Data & Commercial AI
Structure customer data and augment it with AI to boost personalization and sales performance tenfold
CRM integration
Deploy robust platforms to centralize customer knowledge and automate actions.
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How we support you
- Rethinking Customer Excellence defining and orchestrating omnichannel customer relations for end-to-end consistency
- Aligning Sales & Marketing teams and structuring processes to maximize efficiency and conversion
- Exploiting customer data capture, cleanse and exploit all data for a 360° vision in real time
- Integrating and customizing CRM platforms to centralize customer relations and history
- Leveraging Analytics, AI and Agentique for offer personalization, attrition prediction and intelligent interaction automation
- Supporting teams in adopting new platforms and working methods
- Speed up delivery and ensure the success of your programs with our 100% Onshore, hybrid or 100% Nearshore offer, that guarantees high availability, industry expertise and optimized time-to-market
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Our technology partners
Silamir relies on leading technology partners such as Salesforce and Microsoft to orchestrate the entire value chain around Customer Excellence.
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Ready to accelerate your Customer Excellence?
Reinvent your strategy, strengthen loyalty and empower your teams to orchestrate an enhanced customer experience. Let's discuss your performance drivers.
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Use cases and publications in customer excellence
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