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  • Insight

Process Intelligence: The condition for the success of your AI projects

  • August 17, 2026
Guillaume Paturel
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By Guillaume PATUREL

- Director of Process Intelligence

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  • Process Intelligence: The condition for the success of your AI projects

Secure your AI investments and generate a quick ROI

Managing operations with partial visibility is a reality for many companies. They know how their processes should work, not the reality on the ground.

Against a backdrop of budget constraints, regulatory tightening (DORA, NIS2, CSRD), and the acceleration of AI, the Process Intelligence (PI) changes the game. At Silamir Group, we are making it the foundation of a fact-based transformation. 

What is Process Intelligence?

Every action in your IT system (ERP, CRM, ticketing system, etc.) leaves a digital footprint. Process Intelligence extracts this data to reconstruct your end-to-end process journeys in real time.

The power of the «X-Ray»: where traditional audits rely on statements, IP reveals the factual reality. It creates a true digital twin of your operations to identify bottlenecks, trace back to root causes, and simulate future optimizations.

A booming strategic market

  • The global IP market is expected to cross the threshold of $58 billion by 2034 (CAGR from 34% to 44%)
  • 25 % of large companies will adopt the IP by the end of 2026 as the first step of their digital twin
  • The AI paradox: In 2026, while 85 % of companies aim to integrate AI on a large scale, more than 80 % see no impact on their profitability because they do not understand their actual processes

Preoperative MRI is essential before injecting IA

Deploying an AI agent on a poorly designed process is like speeding up a malfunction. Process Intelligence acts as an essential MRI to:

  • Targeting ROI: precisely identify the repetitive tasks where AI will have the most immediate financial impact
  • Ensure Data Readiness: feed the AI with structured data and real-world scenarios
  • Measure the impact: scientifically compare «Before / After» performance»

4 Pillars of Value & Immediate ROI

According to the 2025 Forrester TEI study, a Process Intelligence program shows unequivocal financial results: a ROI of 383 % over 3 years and one break-even point (payback) in less than 6 months.

Value PillarKey Benefits & Measured Examples
1. Productivity & EfficiencyTask automation.
Example: Reduction in manually processed purchase orders from 18% to 5%.
2. Customer SatisfactionElimination of invisible inefficiencies to reduce lead times and proactively prevent churn.
3. Team ManagementReplacing feelings with accurate indicators. Eliminating irritating tasks for employees.
4. Growth & ComplianceRegulatory risk management and financial leakage detection.
Example: €12M in avoided duplicate payments.

Why choose Silamir?

Silamir Group stands out in the market thanks to a pragmatic and value-creating approach:

  • Start Small, Scale Fast Method: a factual diagnosis and costed action plans delivered in only 6 to 8 weeks.
  • Strong hybridization (Business x Tech): We combine advanced technical data expertise with a sector-specific business vision.
  • Solution-Agnostic we do not impose any tools, but select the best platform according to your context (Celonis, UiPath, Microsoft).

Documented results: over €40M in costs saved or avoided within leading companies:  

  • Insurance: identified gains in claims management
  • Telecoms: savings on customer service calls and anti-churn
  • Distribution: avoided costs on the supply chain and duplicate payments
  • Industry/Transport: identified gains on compliance and inventory, in a multi-site SAP S/4HANA environment

ERP migration, AI agent deployment, or performance plan: Process Intelligence is your launchpad. Move from declarative to factual with Silamir: Contact our teams

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  • Our offers
    • Process Performance
    • Strategic and Financial Performance
    • Technological Performance
    • Customer Excellence
  • Partners
    • Microsoft
    • Salesforce
    • AWS
    • Celonis
    • UiPath
    • Pigment
    • Other partners
  • Expertise
    • Data & BI
    • IA
    • Strategy and Transformation
    • Cloud
    • Microsoft
    • Cybersecurity
    • Run and Operate
    • Enterprise Performance Management
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  • Our offers
    • Process Performance
    • Strategic and Financial Performance
    • Technological Performance
    • Customer Excellence
  • Partners
    • Microsoft
    • Salesforce
    • AWS
    • Celonis
    • UiPath
    • Pigment
    • Other partners
  • Expertise
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    • IA
    • Strategy and Transformation
    • Cloud
    • Microsoft
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